Health & Safety – Our top priority

Firstly, we want to thank you for your support. We would also like to assure you that our hotels and Kafnu properties are continuing to welcome guests and members. To ensure that you have a safe and pleasant stay with us, our teams have put in place safety practices to protect your well-being.

Across our properties, we are adhering to the directives and recommendations of the relevant government and public health authorities. Our teams are committed to maintaining high hygiene standards and have implemented additional precautionary measures as part of our enhanced cleaning protocols.

In accordance with the Australian government’s latest social distancing measures, all restaurants and bars across Australia ceased operations at midday on March 23. The food and beverage outlets in our hotels will not be open to serve guests. We seek your understanding on this. Our hotel team will be able to assist you with alternate arrangements. Should you require assistance, please contact our team.

Travel flexibility

We understand that the uncertainties that come with the COVID-19 situation can impact your travel plans. Rest assured that we have updated our cancellation policies on hotel accommodation and if you need to make changes to your travel plans, we can offer alternatives. We invite you to contact the respective property or our Central Reservations Team on 1300 346 835 or

Remaining vigilant

The health and safety of our guests, Kafnu members and team members remain a priority for us. We are staying vigilant and are ready to adopt all appropriate measures as the Covid-19 situation evolves. We are doing everything we can to ensure you have peace of mind when you stay with us.